Modern Coast Careers: Head of Buses

Position: Head of Buses

Reporting to: The Managing Director

Application Deadline: 31st January 2021

Category: Administrative Jobs  

Purpose of the Role:

To head and control the bus operations division of the company to increase outreach, maintain and grow route profitability, while keeping the costs in control in a consistent and effective manner providing a fruitful association to customers and employees.

Key Responsibilities

Booking Office Related:

  • Ensure all branch staff members are well trained to perform their duties, look, feel and service at all branch offices is standardized
  • Ensure all business permits and licenses renewals are timely done
  • Ensure all office operations are as per company guidelines
  • Come up with sales target and push branches to deliver them
  • Ensure all branches are adequately staffed with proper roasters
  • Control branch sales and expenses, ensure profitability
  • Ensure customers service standards are maintained- we deliver the promise

Crew Related:

  • Ensure all crew are trained on health and safety while at work, and attend the required refresher courses quarterly
  • All crew to have first aid certificate in emergency aid and basic fire training annually
  • Ensure all crew members have the required documentation i.e. valid driver’s licenses, psv and good conduct

Operations Related:

  • Develop the Bus Operations budget; monitor and control expenditures
  • Identify new markets for providing contract buses and any other transport deliverable (NGO , Corporates, Schools)
  • Identify and take corrective measures for bottlenecks setting back the team on reaching goals
  • Develop and supervise methods for dispatching vehicles as per the schedule and operators in such a way as to maximize cost-effectiveness and system productivity
  • Routinely gathering, tabulating, and analyzing transit data
  • Ensure all vehicles are operating with the required legal documents (Insurance, Inspection, TLB, Speed Governor)
  • Projection and forecasting for all peak season in co-ordination with workshop and booking offices
  • Ensure customer care handles all customer queries within 24 hours and directing investigations to verify and resolve customer complaints in and effective and satisfactory manner
  • Ensure all Branches offices, vehicles are branded according to company branding guidelines
  • Report on market and competitor activities and provide relevant reports on the trends and information for decision making. Develop delivery strategies to counter competition
  • Interviewing, selecting, coaching, training, managing, and appraising the performance of bus operations personnel.
  • Working closely with the maintenance/workshop department on bus operations related matters, ensuring off road days for vehicles is at minimum at all times. Controlling breakdown and keeping it low as per target

And much more responsibilities

Minimum Requirements


  • Bachelors in Business Administration, Finance and Accounting knowledge would be preferred. Have a degree in business management or any other related field
  • Should have had at least 3 years of supervisory experience in a busy logistics company
  • Handled a team of more than 100 people
  • Computer literate, good understanding of MS Office and Excel

Relevant Previous Experience:

7 years’ experience in managing fleet of 50 Vehicles, with last 3 years in a managerial capacity in a busy environment

Business Understanding:

Should understand

  • Public transportation operations, NTSA Rules, Traffic Act laws and statutory requirements for operating PSV vehicles in East and Central Africa.
  • Financial management and budgeting, customer centric approach
  • General maintenance of vehicles and operational costs
  • Managing big teams- up to 100 staff, both skilled and unskilled labor
  • Cross border regulations and requirements on movement of passengers and cargo


Functional Skills:

  • Optimum resource utilization
  • Analysis of financial and bus operations data and reports for decision-making.
  • Market trend and customer behavior trend understanding

Generic Skills:

  • Proficient with MS Office- Word and excel tools
  • Language proficiency English and Kiswahili
  • Understand numbers and analyze them
  • Transport software knowledge

Behavioral Skills:

  • People Management
  • Planning & Execution
  • Delegation & Control
  • Risk Management
  • Negotiation
  • Sales & Marketing Skills

How to Apply

If you meet the above requirements, send the application to by 31st January 2021 at 5:00 pm

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