Calltronix Careers: Customer Service Executive (Contact Centre)

Position: Customer Service Executive (Contact Centre)

REF NO: CSE-CC-20-01-2021

Application Deadline: 29th January 2021

Job Overview

Exceptional service is the core of our business, and highly committed customer service executives are critical to the delivery of our quality promise. A strong candidate should posse’s excellent listening skills, the ability to understand a customer’s problem quickly and be able to identify and recommend appropriate solutions. Candidates should have a clear and pleasant speaking voice and be fluent in both English and Swahili.

Some of the Responsibilities include

  • Manage a large number of inbound and outbound calls in a timely manner to professionally take or cancel orders, provide information about products and services, or obtain details of customer complaints
  • Refer unresolved customer grievances or special requests to designated departments for further investigations or resolution
  • Identify customers’ needs, clarify information, research every issue, and provide solutions to achieve customer satisfaction
  • Keep records of customers’ interactions, recording details of inquiries, complaints, and comment as well as action taken. Process orders, forms, and applications.

Desirable Skills and Qualifications

  • Bachelors in Public Relations/ Communication/ Marketing
  • Impressive telephone etiquette and excellent computer applications and keyboard skills with at least 60 words per minute.
  • Great verbal and written communication skills as well as the ability to work in a team
  • Excellent interpersonal skills in order to be able to react effectively and calmly in emergencies and within strict guidelines
  • Candidates should have the capacity to maintain the trust of customers while maintain customer confidentiality
  • 2-years working experience in a Contact Centre
  • A strong understanding of Contact Centre best practices

How to Apply

If you meet the requirements above, click on the Button below to apply for the job


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