Kuehne-Nagel Careers: Sea Logistics Import Customer Care Expert

Position: Sea Logistics Import Customer Care Expert

Location: Port Elizabeth, Eastern Cape, South Africa

Job Type: Permanent

Your Role

Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for retaining and growing SME customers by maintaining an excellent service.

Your Responsibilities

  • Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction
  • Shipment Management: Qualification and entry of customer orders into the operational execution process
  • Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
  • Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
  • Customer Data Management: Maintenance and integration of customer data in the KN systems
  • Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
  • Reporting (creating, refining, and reviewing reports)
  • Operational: Receipt and management of Client orders from Pick up to Delivery ensuring Client is provided visibility along the supply chain

Your Skills and Experiences

  • Matric Certificate (Grade 12) or relevant NQF related qualification is essential
  • You have a minimum of 5 Years of experience in Sea Logistics and Freight Forwarding
  • Complete understanding of operational legislation and processes, e.g. Incoterms, Bill of lading, Customs clearing, duties and VAT, etc
  • Good command of the English Language – both written & spoken
  • Fully computer literate and proficient in MS Office: Outlook, Knowledge of Cargo Wise will be an advantage
  • Must have proven ability to priorities responsibility and work under pressure
  • Must have excellent client relationship skills. Meticulous attention to detail

What Kuehne-Nagel Offers

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

How to Apply

If you meet the requirements above and you would like to be part of Kuehne- Nagel, click the Button below to start the application Process


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