KRA Complaints & Information Centre (CIC) is an office within the office of the KRA’s Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information. We have shared useful contacts on this regard. This is to help you as a taxpayer find solutions to areas of dissatisfaction, concerns or complaints.
Classification of Complaints & Complaints Reporting Channels
Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.
Service Delivery Complaints
- Areas of Concern/ Complaint: Service Complaints
- Description: service requests that have gone beyond stipulated timeline or complaints.
- Type of Resolution: Walk in/Face to Face,
- Contact/Remedy: Walk in to any of KRA offices countrywide to lodge a complaint
Legislative Concerns or Complaints
- Areas of Concern/ Complaint: Legislative Complaints
- Description: Complaints against Tax and acts of parliament.
- Type of Resolution: Email KRA
- Contact/Remedy: Email KRA at firstname.lastname@example.org
Complaint about Staff
- Areas of Concern/ Complaint: Staff Complaints
- Description: Complaints against KRA staff by KRA stakeholders
- Type of Resolution: Call KRA
- Contact/Remedy: Dial: +254 709 017 700/800 or the call centre 0711 099 999
Whistleblowing on Corruption and Malpractices
- Areas of Concern/ Complaint: Whistleblowing
- Description: Complaints relating to cases of corruption and other tax related malpractices
- Type of Resolution: Share Privately on social media or KRA Website Link
- Contact/Remedy: KRA Whistleblowing Link: https://iwhistle.kra.go.ke/welcome/ or Send KRA a Direct Message on KRA Twitter or KRA Facebook.
- Areas of Concern/ Complaint: General Complaint
- Description: Complaints related to General issues e.g., Facilities, Infrastructure procurement etc.
- Type of Resolution: Social Media
- Contact/Remedy: Twitter: https://twitter.com/KRACare or Facebook: https://www.facebook.com/KRACare
For more information visit KRA website on: https://kra.go.ke/
KRA Contacts and Helplines
KRA Main Contact Centre Number: +254 711 099 999
OR +254 (020) 4999 999 or +254 (020) 4998 000
KRA Contact Centre Email: email@example.com
The KRA Corruption Reporting Phone Number: +254 726 984 668
KRA Messaging Short Messaging Services (SMS) send Text to 22572.
KRA USSD Service
KRA Complaints & Information Centre:
Main Lines +254 (0)20 281 7700 (Hotline), +254 (0)20 281 7800 (Hotline), +254(0) 20 343 342
Fax +254 (0) 20 341 342
KRA Social Media Handles
Follow KRA on Twitter at https://twitter.com/KRACustomerCare
Facebook page at http://www.facebook.com/kra
YouTube channel at http://www.youtube.com/KenyaRevAuthority