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KRA Customer Support Services & The Contacts 

KRA Customer Support Services

As a taxpayer it is important to know how you can access KRA Customer Support Services. We have shared the KRA Contact details. 

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KRA Customer Support Services and Contact Details

KRA Main Customer Support Line:  +254 711 099 999; or +254 20 4 999 999  

Email KRA Customer Support on callcentre@kra.go.ke   

Brief About KRA

KRA – Kenya Revenue Authority is a government entity that is mandated to manage collection of government revenue. The Kenya Revenue Authority was established by an Act of Parliament, Chapter 469 of the laws of Kenya, which became effective on 1st July 1995. KRA is charged with collecting revenue on behalf of the government of Kenya. 

The core functions of the Authority are: – 

  • To assess, collect and account for all revenues in accordance with the written laws and the specified provisions of the written laws. 
  • Advise on matters relating to the administration of, and collection of revenue under the written laws or the specified provisions of the written laws. 
  • To perform such other functions in relation to revenue as the Minister may direct. 

KRA Physical Locations Countrywide and Contacts

Kindly note that KRA services are available at all Huduma Centres Countrywide. Here is a list of KRA offices Countrywide.  

Nairobi Region

Nairobi – Times Tower Building,  

  • Head Quarters 
  • Along Haile Selassie Avenue 
  • Box. 48240 – 00100. 
  • Tel. +254 20 281 0000 

KRA Corporate Business Centre  

  • In Upper Hill Nairobi  
  • Along Elgon Road 
  • Tel: +254 709 011 900 

Machakos KRA Offices,  

  • Sartaj Building, 3rd Floor, off Ngei Road,  
  • Box 756-90100, Machakos  
  • Tel: +254 734 954 548 

Central Region

KRA Central Region Headquarters – Nyeri,  

  • Domestic Taxes Department. 
  • Veka Plaza, Kenyatta Road, Opposite Kamukunji grounds 
  • Tel. +254 709 011 111 

KRA Thika Offices

  • AT Thika House, along Upper Road, Thika 
  • Domestic Taxes Department. 
  • Box. 1437-01000. 
  • Thika, Kenya  
  • Tel:  067-2221701/2 or +254 741 852 035/7 

KRA Kiambu Offices  

  • At Kiambu Mall, Along Kiambu Road  

KRA Murang’a Offices 

  • At Ngeka Centre, along Mbiri Market Road 
  • Domestic Taxes Department. 
  • Box. 426-10200,  
  • Murang’a, Kenya  
  • Tel. 060-2030700/1 

KRA Kerugoya Office

  • At Machere Plaza, Kerugoya 
  • KRA Nanyuki offices 
  • At Ubii Plaza,  
  • Off Nanyuki – Nyeri Road.  
  • Nanyuki Town. 

South Rift Region

KRA Nakuru Offices 

  • Doestic Taxes Department. 
  • At Generation House,  
  • Off Kenyatta Avenue, Nakuru 
  • Tel. +254 706 601 619 

Western Region

KRA Kakamega Offices  

  • At Kakamega Posta House,  
  • Opposite Kakamega Police  
  • In the same complex as Huduma Center Kakamega. 
  • Tel. 0206900010/020690000 

KRA Busia Offices 

  • Busia OSBP,  

KRA Malaba Offices 

  • Malaba OSBP,  

KRA Kitale Offices  

  • Domestic Taxes Department 
  • At Trans – Nzoia Women Plaza,  
  • Box. 2673-30200. 
  • Tel. 020 239 8707 / 020 785 9501 

KRA Isebania OSBP,  

  • Isebania OSBP 
  • KRA Kisii offices  
  • Domestic Taxes Department 
  • Next to Kisii Post office and Huduma Centre 
  • Box. 946-40200, Kisii 
  • Tel. +254 780 999 995/ +254 780 999 556 

KRA Offices Kisumu 

  • Lake Basin Mall, Mamboleo 

Southern Region

KRA Voi Offices 

  • Domestic Taxes Department. 
  • Potter’s House, opposite KCB Voi   
  • Box. 644-80300. Voi 
  • Tel. 043-2031120, 043-2031441. 

KRA Malindi Offices  

  • Domestic Taxes Department. 
  • At Malindi Complex, off – Malindi Lamu Road 
  • Box. 90520-80100. Malindi 
  • Tel. 042-2130955/2120202/2120165 

KRA Mombasa Offices  

  • Domestic Taxes Department 
  • At Customs House, along Customs house Road 
  • Mombasa CBD 
  • Box. 90520 -80100. Mombasa  
  • Tel. +254 202 810 000 or 041-2314070/1 or 041-2314044/5 

KRA Lamu Offices  

  • Domestic Taxes Department. 
  • At Mkunguni Square,  
  • Box. 30-80500. 
  • Tel. +254 792 973 791 

KRA Ukunda Offices  

  • At Holding Meridian,  

Northern Region

KRA Lodwar Offices 

  • Domestic Taxes Department 
  • At Lodwar Customs House,  
  • Box. 438- 30500. Lodwar 
  • Tel. +254 778 016 179 / 020-2398852 

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