KRA Information Centre: Helpful info

KRA Complaints & Information Centre

KRA Information Centre

KRA Information Centre is an office within the office of the KRA’s Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information.  We have shared useful contacts on this regard. This is to help you as a taxpayer find solutions to areas of dissatisfaction, concerns or complaints.  

How to File Returns

Classification of Complaints & Complaints Reporting Channels

Complaint:  An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service. 

Service Delivery Complaints

  • Areas of Concern/ Complaint: Service Complaints 
  • Description: service requests that have gone beyond stipulated timeline or complaints. 
  • Type of Resolution:  Walk in/Face to Face,  
  • Contact/Remedy: Walk in to any of KRA offices countrywide to lodge a complaint 

Legislative Concerns or Complaints

  • Areas of Concern/ Complaint: Legislative Complaints 
  • Description: Complaints against Tax and acts of parliament. 
  • Type of Resolution:  Email KRA  
  • Contact/Remedy: Email KRA at  

Complaint about Staff

  • Areas of Concern/ Complaint: Staff Complaints 
  • Description: Complaints against KRA staff by KRA stakeholders 
  • Type of Resolution:  Call KRA  
  • Contact/Remedy: Dial: +254 709 017 700/800 or the call centre 0711 099 999 

Whistleblowing on Corruption and Malpractices

  • Areas of Concern/ Complaint: Whistleblowing 
  • Description: Complaints relating to cases of corruption and other tax related malpractices 
  • Type of Resolution:  Share Privately on social media or KRA Website Link 
  • Contact/Remedy: KRA Whistleblowing Link:  or Send KRA a Direct Message on KRA Twitter or KRA Facebook. 

General Complaint – KRA Information Centre

  • Areas of Concern/ Complaint: General Complaint 
  • Description: Complaints related to General issues e.g., Facilities, Infrastructure procurement etc. 
  • Type of Resolution:  Social Media 
  • Contact/Remedy: Twitter: or Facebook:  

For more information visit KRA website on:

KRA Contacts and Helplines – KRA Information Centre

KRA Main Contact Centre Number: +254 711 099 999 

OR +254 (020) 4999 999  or +254 (020) 4998 000

KRA Contact Centre Email:  

The KRA Corruption Reporting Phone Number: +254 726 984 668 


KRA Messaging Short Messaging Services (SMS) send Text to 22572.  

KRA USSD Service  

Dial (*572#) 

KRA Complaints & Information Centre: – KRA Information Centre

Main Lines +254 (0)20 281 7700 (Hotline), +254 (0)20 281 7800 (Hotline), +254(0) 20 343 342

Fax +254 (0) 20 341 342


KRA Social Media Handles

Follow KRA on Twitter at

Facebook page at

YouTube channel at  

Check out some life hacks in the information HubClick Here.

Leave a Reply

%d bloggers like this: