KRA Information Centre

KRA Information Centre is an office within the office of the KRA’s Commissioner General established as a redress mechanism for handling taxpayer’s complaints and access to information. We have shared useful contacts on this regard. This is to help you as a taxpayer find solutions to areas of dissatisfaction, concerns or complaints.

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Classification of Complaints & Complaints Reporting Channels

Complaint: An expression of dissatisfaction by a person, group, institution or organization about an unsatisfactory or unacceptable situation, including an act or omission or about the standard of service.

Service Delivery Complaints

Areas of Concern/ Complaint: Service Complaints
Description: service requests that have gone beyond stipulated timeline or complaints.
Type of Resolution: Walk in/Face to Face,
Contact/Remedy: Walk in to any of KRA offices countrywide to lodge a complaint

Legislative Concerns or Complaints

Areas of Concern/ Complaint: Legislative Complaints
Description: Complaints against Tax and acts of parliament.
Type of Resolution: Email KRA
Contact/Remedy: Email KRA at cic@kra.go.ke

Complaint about Staff

Areas of Concern/ Complaint: Staff Complaints
Description: Complaints against KRA staff by KRA stakeholders
Type of Resolution: Call KRA
Contact/Remedy: Dial: +254 709 017 700/800 or the call centre 0711 099 999

Whistleblowing on Corruption and Malpractices

Areas of Concern/ Complaint: Whistleblowing
Description: Complaints relating to cases of corruption and other tax related malpractices
Type of Resolution: Share Privately on social media or KRA Website Link
Contact/Remedy: KRA Whistleblowing Link: https://iwhistle.kra.go.ke/welcome/ or Send KRA a Direct Message on KRA Twitter or KRA Facebook.

General Complaint – KRA Information Centre

Areas of Concern/ Complaint: General Complaint
Description: Complaints related to General issues e.g., Facilities, Infrastructure procurement etc.
Type of Resolution: Social Media
Contact/Remedy: Twitter: https://twitter.com/KRACare or Facebook: https://www.facebook.com/KRACare

For more information visit KRA website on: https://kra.go.ke/

KRA Contacts and Helplines – KRA Information Centre

KRA Main Contact Centre Number: +254 711 099 999

OR +254 (020) 4999 999 or +254 (020) 4998 000

KRA Contact Centre Email: callcentre@kra.go.ke

The KRA Corruption Reporting Phone Number: +254 726 984 668

Email: corruptionreporting@kra.go.ke

KRA Messaging Short Messaging Services (SMS) send Text to 22572.

KRA USSD Service

Dial (*572#)

KRA Complaints & Information Centre: – KRA Information Centre

Main Lines +254 (0)20 281 7700 (Hotline), +254 (0)20 281 7800 (Hotline), +254(0) 20 343 342

Fax +254 (0) 20 341 342

Email: cic@kra.go.ke

Follow KRA on Twitter at https://twitter.com/KRACustomerCare

Facebook page at http://www.facebook.com/kra

YouTube channel at http://www.youtube.com/KenyaRevAuthority

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KRA Information Centre: Helpful info