KRA iTax Portal Support Centres Countrywide

KRA iTax Portal Support

What is KRA iTax or KRA iTax Portal? KRA iTax is a system/portal developed by KRA to improve on efficiency in delivering their services. The  iTax system  allows taxpayers to update their tax registration details, Apply for New KRA PIN, file tax returns, register all tax payments and make status enquiries with real-time monitoring of their ledger/account among other services. Therefore the KRA iTax portal support Centres Countrywide are there to support the functionality of the iTax system.

Here is how to log on to the iTax system, start by clicking the link to the KRA  iTax portal  Then input your PIN or User ID and follow prompts. 

Services on the KRA iTax Portal

The Services on the KRA iTax portal include 

List of KRA iTax Portal Support Centres Countrywide

Nairobi iTax Support Centre  

  • within Nairobi Railways Sports Club  
  • Haile Selassie Road adjacent to Uhuru Park, processional way   
  • Email:   

KRA Sameer Park – Ground Floor  

  • iTax Support Centre 
  • On Mombasa Road /Nairobi Expressway 
  • Between Standard Media Group and General Motors   

Mombasa KRA  iTax Support Centre  

  • At Mombasa CBD at Forodha House  
  • Along Nyerere Road   

Malindi KRA iTax Support Centre  

  • At Malindi Complex – Ground Floor   
  • Along Malindi – Lamu Road  

Thika iTax Support Centre  

  • At Thika House Next Murata Farmers Sacco,  
  • Opposite Hindu Temple  
  • Along Kwame Nkrumah Road  

Nyeri iTax Support Centre  

  • In Nyeri – Premier Plaza Ground Floor  
  • Kanisa Road ,next to Ibis Hotel,   

Eldoret  iTax Support Centre  

  • In Eldoret At Kiptagich House  
  • Same building as Central Bank of Kenya 
  • Along Uganda Road adjacent to Eldo Centre,  

Nakuru  iTax Support Centre  

  • In Nakuru at Generation House, Ground Floor  
  • Around West Side Mall Next to Maya Emporium 

Continuation KRA iTax Support Centres

Mandera iTax Support Centre  

  • In Mandera at KRA Customs Building 
  • Along Isiolo – Mandera Road 

Wajir iTax Support Centre  

  • At Wajir KRA Customs Building  
  • Along Wajir – Mandera  

Isiolo iTax Support Centre  

  • At My Space Building, next to Isiolo Ardhi House  
  • Along Isiolo Highway   

Garissa iTax Support Centre  

  • At KRA Garissa Office,  
  • Along Garissa – Lamu Road 

Embu iTax Support Centre  

  • At Mugo House-Ground floor,  
  • Along KIE Rd Next to Shell Petrol Station, Kirimari  

Meru iTax Support Centre   

  • At Angaine Plaza, Meru KRA Office 
  • Next to the Main Meru Bus Station 

Kisumu iTax Support Centre  

  • Lake Basin Mall, Mamboleo 

Kakamega iTax Support Centre 

  • At Kakamega KRA Office Kakamega,  
  • Ground floor Opposite Post Office-Huduma Centre  

Kisii iTax Support Centre  

  • At Kisii Umoja Plaza Next to Cooperative Bank  

Bungoma iTax Support Centre  

  • At Bungoma Moge Plaza  
  • Along Moi Avenue  

Malaba  iTax Help Desk  

  • At Malaba OSBP  
  • Along Malaba Eldoret-Malaba Road  

Busia iTax Help Desk  

  • At Busia OSBP  
  • Along Busia-Kisumu 

Mbita iTax Help Desk 

  • At Mbita OSBP,  Mbita

KRA Contacts and Helplines

KRA Main Contact Centre Number: +254 711 099 999 

OR +254 (020) 4999 999  or +254 (020) 4998 000

KRA Contact Centre Email:  

The KRA Corruption Reporting Phone Number: +254 726 984 668 


KRA Messaging Short Messaging Services (SMS) send Text to 22572.  

KRA USSD Service  

Dial (*572#

KRA Complaints & Information Center: 

Main Lines +254 (0)20 281 7700 (Hotline), +254 (0)20 281 7800 (Hotline), +254(0) 20 343 342, Fax +254 (0) 20 341 342


KRA Social Media Handles

Follow KRA on Twitter at

Facebook page at

YouTube channel at  

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