How to Change NHIF Outpatient Hospital

Change NHIF Outpatient Hospital

NHIF that stands for National Health Insurance Fund is a State Parastatal that is responsible for providing medical insurance cover to all its members and their declared dependants (spouse and children). As a member, you might at one point need to change NHIF outpatient Hospital. We have detailed ways of how to go about this process.

How to Change NHIF Outpatient Hospital

There are various convenient ways of how to change NHIF Outpatient Hospital, these are as below.

  • Via the Web
  • Through the NHIF mobile app
  • Via USSD

Via The Web

This is one of the convenient ways to changing your preferred NHIF outpatient hospital. You simply go this link –

You will be required to input your national ID number then click on the green button that says “Get One time PIN” . You will receive the one time PIN on your phone that you registered on NHIF, in put the PIN and follow prompts. For queries ,call NHIF Toll Free Line   0800 720 601

Through The NHIF Mobile App

You can also change the NHIF outpatient Hospital via the NHIF mobile app. The app is available to both IOS and Android users. The name of the app is My NHIF, you can download the app via the following links

Once you have downloaded, follow prompts to log in and you will have access to the dashboard which has a variety of menu items that includes changing the outpatient Facility. click on that tab and follow prompts.


This is another convenient way to access NHIF services. To change NHIF Outpatient Hospital simply Dial *155# from Safaricom, Airtel , Equitel or Telkom Lines. You do not need to have credit to dial NHIF USSD.
NHIF USSD works with both Smartphones and Feature Phones

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