Lead – Program Knowledge Management (KM)

getin41 Mastercard Foundation

Lead Program Knowledge Management (KM)

Hiring Organization: Mastercard Foundation

Country: Kenya

Location: Nairobi

Application Deadline: 12th April 2021


About The Lead Program Knowledge Management Opportunity

Reporting to and collaborating with the Head of Knowledge Management (KM), the Lead – Program Knowledge Management,  manages Program team engagement in the implementation of the KM strategy and application of enterprise-wide KM standards.

In this newly created role, the Lead, Program KM leverages their practical experience and considerable expertise in KM enablement to co-design knowledge solutions that meet priority needs and ensure program knowledge is flowing through and between individuals and functions. Additionally, they provide input on KM policies and standards, enterprise content management, and templates and processes, and lead, contribute to, and animate knowledge-sharing in the Foundation’s internal social network and various communities of practice.

And as the Foundation grows and demand increases for program KM, the Lead, Program KM collaborates with the Head of Knowledge Management to expand offerings and manage team performance.

Duties and Responsibilities

  • Increasing Program team stakeholder engagement in knowledge management and identify knowledge champions.
  • Supervising Program KM teamwork, ensuring the quality of outputs, and managing team performance (including those of external partners, vendors, and consultants) in a matrixed organization.
  • Bringing energy, influence, and skilled facilitation to user consultation, knowledge mapping, co-design sessions, and complex implementation projects.
  • Utilizing formal and informal processes for proactively and opportunistically engaging with knowledge holders and content sources.
  • Collaborating with subject-matter experts in Programs, Research, Impact, and Business Intelligence in recognition that knowledge lies at the dynamic intersection of evidence-informed opinion, and lived expertise.
  • Thriving in the space between the Program and Operations departments to ensure mutual understanding of needs and priorities through activities including education, documentation, and coordination.
  • Sharing institutional knowledge in formal and informal ways including through asynchronous and synchronous communities of practice.
  • Analyzing knowledge market performance data and identifying actionable insights.
  • Being a thought-partner to the Head of Knowledge Management.


  • University or post-graduate degree holder in International Development, Knowledge Management, Applied Research, Knowledge Mobilization, Social Impact, Communications, or Information Technology.
  • Certification holder in human-centered design, design thinking, user experience, business analysis, instructional design, graphic design, and or project management
  • Minimum 10+ years of work experience in the public, private or non-profit sectors in international development, healthcare, research, finance, philanthropy, or consulting.
  • Implementing KM solutions in Africa, and ideally at an organization with social impact.
  • Integrating context-specific and enterprise knowledge management solutions.
  • Managing complex projects while leading matrixed teams and external
  • Engaging stakeholders, facilitating group decision-making and negotiating consensus.
  • Collaborating virtually across cultures and time-zones to prioritize, learn, and align.
  • Leveraging KM techniques including taxonomy, lessons learned, and change management.
  • Understanding information and records management best practices and technology.
  • Resilient, intrapreneurial, and flexible.
  • Balancing self-direction with the ability to engage stakeholders and elevate KM visibility.
  • Service-oriented and responsiveness, and able to prioritize while being a trusted partner.
  • Detail-oriented with the ability to synthesize and communicate complex ideas.
  • Fluent in English and may also speak French and/or local language.
  • Communicating with excellent verbal, written, and presentation skills with professional maturity and integrity to a variety of constituents across cultures.
  • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
  • Professional maturity, sensitivity with different cultures, and impeccable integrity exemplify the Foundation’s values.
  • You have a commitment to Mastercard Foundation’s values and vision.

To start the application process, click on the brown link in the apply button

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