Telesales Manager for ABSA Uganda

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Telesales Manager for ABSA Uganda

Hiring Organization: ABSA Uganda

Telesales Manager for ABSA Uganda

Location: Kampala

Application Deadline: 15th April 2021


 Job Summary

The Telesales Manager for ABSA Uganda shall contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

 

Duties and Responsibilities

Monitor Query Queue:
  • Monitor the relevant query queue by accessing the Operations Delivery Platform, to ascertain which query to action
Query Investigation and Resolution:
  • Retrieve query from the Operations Delivery Platform
Communicate Query Status:
  • Clearly communicate the status of the query to the client and any other stakeholders which could include sending an email, writing a letter, sending an SMS, or making a telephone call, in terms of the signed-off process
Compliance and Control:
  • On request participate in Business Resumption tests in terms of the Business Continuity Management Plan and report any test failures to the Team Leader
Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

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