HUDUMA SERVICES: Procedure for replacing ID

We are in the digital era and things have been made easy. Gone are the days that you used to queue for long hours for a very short procedure.

If you have lost your National Identity Card (ID) or still have the old generation one and need to replace it, Huduma Centres have made things easy for you.

Before you visit any of the Huduma centres you need to make an online appointment first. This is in an effort to reduce the queues and congestions at the centers. It is also an effort to better service delivery.

Below is a short procedure of how to go about this:

Book an online appointment via  

  1. Click Register if it’s your first time to visit the page, otherwise enter your ID number and password then follow the prompt.
  2. If you are registering, enter the details as required on the page then click Register. Once you have registered you will receive an activation code on the phone number you registered with. Go back to the login page and log in, follow prompts (ensure you input the activation code). Once you have logged in, go to new appointment,
    1. Select the Service Center (the Huduma centre you intend to get the service from)
    2. Then choose the service you want, in this case, you are replacing your ID so choose; NRB- Application of Duplicate ID  (choose this if you already have a police abstract, if you don’t have then choose KENYA POLICE – Police Abstract first, then choose NRB- Application of Duplicate ID as your service in the next appointment.)
    3. After you have chosen the service, select the date, time of appointment, and County of Residence.
    4. Once you have done the above, save the appointment. You will receive a text message confirming your appointment details.
    5. Produce the message on the date of appointment to be served, ensure you are there on time.

Note that: ID replacement fee is KES 100. You will need to pay first before proceeding with the service. The process takes less than 10 minutes.

The procedure applies to any other service from Huduma Centre 

Categories: LIFE HACKS

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5 replies

  1. the government is going digital

  2. this should make our lives much simpler. no more queuing for days

  3. it’s about time. Gone are the days everything was done manually

  4. Very helpful article, I hope the services are as good as said

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