SGR Contacts and Booking


Passenger Booking Contact

SGR Contacts for Passenger Service Bookings 0709 388 888

 

How to Book the Train

In order to book tickets successfully, passengers are required to follow the steps below:

  1. Search for Express or Inter-County Trains and input your travel details.
  2. Pay for your ticket: Pay the required amount with M-Pesa
  3. Receive your booking confirmation: Get your sms and/or email confirmation with a unique code
  4. Present ticket to travel: present sms and/or email to print ticket on the date of travel
 

Click here for Madaraka Express – Online Booking

Customer Service Contact – Inquiries

Contact for Passenger Service inquiries, Complaints lost & found.  0709 388 887

 

Headquarters Customer Care Contact

Contact for Kenya Railways Headquarters customer care 0709 907 000  

 

General Contacts for Kenya Railways

0728603581 0728603582 0708572574 0708571587

 

Postal Address

P.O Box 30121 – 00100,

Nairobi Kenya

E-Mail: info@krc.co.ke

Web: www.krc.co.ke

SGR CONTACTS AND SGR BOOKING

Regional Office Contacts

MOMBASA OFFICE
Jubilee Square, Mijikenda Street
P.o Box 162-80100
Mombasa

Tel: 0722 435 668

KISUMU OFFICE
Station Road
P.o Box 840 – 40100
Kisumu

Tel: 0726 476 864

ELDORET OFFICE
Oloo Road
P.o Box 4060 – 30100
Eldoret

Tel: 0720 275 684

 

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