SGR Contacts and Booking
Passenger Booking Contact
SGR Contacts for Passenger Service Bookings 0709 388 888
How to Book the Train
In order to book tickets successfully, passengers are required to follow the steps below:
- Search for Express or Inter-County Trains and input your travel details.
- Pay for your ticket: Pay the required amount with M-Pesa
- Receive your booking confirmation: Get your sms and/or email confirmation with a unique code
- Present ticket to travel: present sms and/or email to print ticket on the date of travel
Click here for Madaraka Express – Online Booking
Customer Service Contact – Inquiries
Contact for Passenger Service inquiries, Complaints lost & found. 0709 388 887
Contact for Kenya Railways Headquarters customer care 0709 907 000
0728603581 0728603582 0708572574 0708571587
Postal Address
P.O Box 30121 – 00100,
Nairobi Kenya
E-Mail: info@krc.co.ke
Web: www.krc.co.ke
Regional Office Contacts
MOMBASA OFFICE
Jubilee Square, Mijikenda Street
P.o Box 162-80100
Mombasa
Tel: 0722 435 668
KISUMU OFFICE
Station Road
P.o Box 840 – 40100
Kisumu
Tel: 0726 476 864
ELDORET OFFICE
Oloo Road
P.o Box 4060 – 30100
Eldoret
Tel: 0720 275 684